TO OUR ESTEEMED CLIENTS,

The safety of our clients, patients and employees is always the top priority at The Village Animal Hospital.

Given the spread of Coronavirus (COVID-19) in our community, we have implemented CDC recommended protocols to ensure we do our part in helping combat the spread of the virus,

while continuing to provide the high level of service you have come to expect from us.

 

It is important to note that we will remain open from 7:30 am – 6 pm on Mon. Tues. Thur. and Fri. , Wed. from 7:30 am – 12:30 pm and Sat. from 8:30 am until 2:30 pm.

We will continue to provide all services to new and existing patients. 

 

Effective immediately, following are the steps we are taking to help protect our clients and staff from the COVID-19 outbreak:

 

1. We are offering and encouraging drop off appointments to help prevent you from having to wait in the waiting room.

 

2. A staff member will greet you in the parking lot where he/she will get your pet's history and concerns you have about your pet. Our staff will then take your pet inside to the treatment area.

    a. While we conduct our examination, you have the option of:

         i. waiting in the parking lot (the doctor, or a technician, will come outside after the exam to discuss findings and recommendations);

         ii. dropping off your pet and we will call you when the doctor has finished its exam

 

3. When your pet is ready to go home, one of our staff members will check you out while you wait outside and bring your pet and/or products to your car.

 

4. We will be routinely cleaning/disinfecting door handles, credit card machines, counters and pens throughout the day, along with our normal deep cleaning at the end of every day.

 

5. We are limiting our volunteer staff as much as possible. The volunteers that we do have will have to be over the age of 18 or have written parental consent to enter our facility.

 

Thank you for your cooperation and understanding during this unprecendented situation.

Our primary concern remains the health and safety of The Village Animal Hospital family - pets and humans alike.

Please do not hesitate to contact us with any questions or concerns.

 

Sincerely,

The Village Animal Hospital